Financial Policy · 18 May 2026
Refund &
Cancellation
Policy
Stakecut operates primarily as a digital commerce platform. Due to the instant-access nature of digital products, most purchases are final. Read below for full details.
General Policy on Digital Products
Stakecut primarily operates as a digital commerce and affiliate marketplace facilitating the sale and delivery of online courses, digital downloads, software, memberships, coaching programs, templates, e-books, educational materials, and other instant-access digital products.
Important
Once digital access has been delivered, downloaded, viewed, streamed, accessed, copied, or otherwise made available to the Buyer, the product shall be deemed consumed and non-returnable except where explicitly required under an applicable Vendor guarantee or mandatory law.
ALL PURCHASES ARE PRESUMED FINAL UNLESS STATED OTHERWISE.
Vendor-Specific Refund Guarantees
Unless a product explicitly includes a written refund guarantee displayed on its official sales page, checkout page, or offer terms, all sales are final and non-refundable. Stakecut does not independently guarantee refunds for products sold by third-party Vendors. Where a Vendor voluntarily offers a refund policy, that guarantee governs the transaction subject to the Vendor's stated conditions. Failure to satisfy stated conditions may result in denial.
Refund Request Process
Check Eligibility
Verify the product you purchased explicitly includes a written refund guarantee on its sales or checkout page. If no guarantee is displayed, all sales are final.
Gather Documentation
Collect your full name, purchase email, transaction reference, date of purchase, and any supporting evidence required by the Vendor's stated guarantee.
Submit Written Request
Email [email protected] with subject line "Refund Request – [Transaction Ref]". Include all documentation from Step 2.
Await Review
Our team will review your submission, coordinating with the Vendor where necessary. Requests outside the guarantee window are automatically ineligible.
Non-Refundable Circumstances
Refunds shall not be issued under any of the following circumstances:
- ✕The Buyer changes their mind after purchase
- ✕The Buyer no longer wants or needs the product
- ✕The Buyer fails to use, complete, or implement the product
- ✕The Buyer misunderstands the offer despite clear sales-page disclosures
- ✕Lack of personal results unrelated to product functionality
- ✕The digital product has already been accessed, downloaded, or consumed
- ✕The refund period has expired
- ✕The Buyer refuses to provide required verification or proof
- ✕Minor technical issues reasonably resolvable through support
- ✕The Buyer violates the Platform Terms and Conditions
- ✕Abusive refund patterns or chargeback abuse
- ✕Fraudulent, suspicious, or unauthorised activity is detected
Stakecut reserves the sole and absolute discretion to determine refund eligibility where fraud, abuse, policy manipulation, or bad-faith conduct is suspected.
Technical Issues & Access Failures
Resolution-First Policy
Where a product is materially defective, entirely inaccessible, corrupted, or technically unusable, the Buyer must first allow a reasonable opportunity for technical support resolution before requesting a refund. Stakecut or the Vendor may attempt to restore access, replace corrupted files, resolve login issues, provide alternative delivery, or correct technical defects. Refunds may be denied where the issue is successfully resolved within a reasonable timeframe.
Chargebacks & Payment Disputes
Serious Violation Warning
Initiating false, abusive, or fraudulent chargebacks constitutes a material violation of these policies and the Platform Terms. Where a chargeback is initiated:
- —Access to products may be revoked immediately
- —User accounts may be suspended or permanently terminated
- —Affiliate commissions may be reversed
- —Vendor balances may be frozen
- —Disputed accounts may be reported to payment processors or legal authorities
Stakecut reserves the right to contest illegitimate chargebacks using transaction logs, IP records, access timestamps, communication records, download history, and other relevant evidence.
Commission Reversals & Accounting Adjustments
If a refund, reversal, dispute, or chargeback is approved for a transaction, any Affiliate commission associated with that transaction shall be automatically reversed, deducted, or clawed back from current or future payouts.
Vendor earnings associated with the refunded transaction may be reversed or deducted from account balances. Stakecut reserves the right to offset negative balances against future earnings.
Affiliates and Vendors acknowledge that commissions are earned only on finalised, valid, non-refunded transactions.
Subscription Cancellations
Cancel Anytime
Cancel future renewals at any time through your account dashboard or by contacting support. No penalty.
Future Billing Only
Cancellation prevents future billing cycles only. Previously processed subscription payments remain non-refundable.
Access Continues
After cancellation, access to subscription content continues until the end of the current billing period, then terminates automatically.
Platform Discretion & Enforcement
Stakecut reserves the right, at its sole discretion, to approve or deny refund requests, investigate suspicious refund activity, request additional verification, suspend accounts during investigations, reverse transactions, limit access to certain payment methods, and restrict or permanently ban abusive users.
Repeated refund abuse, system manipulation, or bad-faith purchasing behaviour may result in permanent removal from the Platform.
Governing Law & Dispute Resolution
This Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.
Any dispute arising from the Platform or any transaction shall first be attempted to be resolved amicably through good-faith negotiations within thirty (30) days. Where amicable resolution fails, the dispute shall be submitted to the competent courts in Lagos State, Nigeria, or resolved through arbitration in accordance with applicable Nigerian laws.
Users expressly consent to the exclusive jurisdiction and venue of Lagos State, Nigeria.
Policy Modifications
Stakecut reserves the right to modify, amend, suspend, or update this Refund & Cancellation Policy at any time without prior notice. Updated versions become effective immediately upon publication on the Platform. Continued use of the Platform after any modification constitutes acceptance of the revised Policy.
Common Questions
Frequently Asked
Support
Need Help?
For refund requests, billing inquiries, or cancellation assistance:
[email protected]© 2026 Stakecut